Systems Built
Vacuum Drying Technology India
A complete inspection, technical service, and AMC management CRM that centralises clients, sites, equipment, technicians, schedules, visits, reports, and renewals.
Starting Overview
Study Overview
Asynk developed a complete inspection, technical service and AMC management CRM for VDTI. The system centralises clients, sites, equipment, technicians, attendance, schedules, service requests, inspections, findings, reports and contract renewals.
Performance Snapshot
Key Metrics Achieved
7-stage
Visit lifecycle
2
Operating flows
1 view
Client history
4 teams
Role-based workspaces
Problem Solving
Problem Statement
- VDTI's teams needed to coordinate inspections, technician assignments, attendance, service visits and AMC obligations across clients and locations.
- Spreadsheet-based tracking made it difficult to see pending work, technician capacity, service history and upcoming renewals.
Proposed Direction
Proposed Solution
- Client, site, equipment and asset records with complete service history.
- Inspection and service scheduling with technician assignment.
- Attendance, field check-in/check-out and visit activity tracking.
- Configurable digital inspection checklists and technical observations.
- Preventive, corrective, breakdown and emergency service requests.
- AMC creation, recurring visit scheduling, expiry monitoring and renewal follow-up.
- Report generation and approval flow from draft to client submission.
- Management dashboards for visits, technicians, AMCs, complaints and pending reports.
Delivery Framework
Project Timeline
Completed - phased delivery
Operational discovery and field-workflow mapping.
Client, technician, attendance and scheduling modules.
Inspection, checklist, service and asset workflows.
AMC, reporting, approval and notification modules.
QA, role validation, training and phased rollout.
Outcome
Final Outcome
VDTI received a central operating system for inspection and service delivery. It improved scheduling visibility, technician accountability, reporting consistency, AMC control and access to client service history.
“The app is very useful and easy to use. The overall interface is simple, clean, and user-friendly. The development team has done a good job in understanding the requirements and implementing the required features. Looking forward to more useful updates and improvements in future. Great work by the development team!”
Swara Sangale
Vacuum Dry Technology India
Quick Answers
Case Study FAQs
A cleaner breakdown of the project scope, problem, solution, and outcome.
A complete inspection, technical service, and AMC management CRM that centralises clients, sites, equipment, technicians, schedules, visits, reports, and renewals.
Ready to Build Software That Grows Your Business?
Partner with Asynk to build scalable websites, mobile apps, CRM solutions, and custom business software tailored to your goals. Book a free consultation with our development team and turn your idea into a reliable digital product.